Email is the right channel for almost everything. The addresses below are real and monitored; routing inquiries by topic gets you to the person who can actually answer, faster than a generic intake form would. Review our verification and custody workflow before reaching out for implementation or onboarding questions. For security issues, please encrypt — the PGP key is on /security.
Each address is monitored by the people who actually do that work — not a shared inbox. SLAs below are the response, not the resolution. Sponsors evaluating implementation can also review the sponsor onboarding and custody process.
For SPV sponsors evaluating Fund Base Camp, requesting a quote, scheduling a discovery call, or negotiating the Custody Services Agreement. Most quotes return within 24 hours of the discovery call. Sponsors can review our custody pricing structure and service tiers before outreach.
For engineers integrating the ingestion API, the verify endpoint, the JS widget, or webhooks. API keys, integration questions, error reports, feature requests, and edge-case clarifications all land here. Technical implementation details are documented on the integrations and infrastructure page.
For vulnerability reports, abuse reports, certificate-of-insurance requests, AUP report requests, and any inquiry from a sponsor's security team or counsel. Please encrypt with the PGP key published on our security disclosures and cryptographic controls page.
For journalists, analysts, investors writing about private-market infrastructure, conference invitations, partnership ideas, or anything that doesn't fit the three channels above. Additional company background and independence disclosures are available on the About Fund Base Camp page.
If you've been corresponding with a named person, continue writing to that person directly. The addresses below are the canonical entry points.
Legal process, original signed documents, certified mail. For most correspondence, email is faster and creates a cleaner audit trail. Custody deposits themselves should be submitted through the verification and custody system rather than through physical delivery.
Use the address opposite for legal process, courier deliveries, and original wet-ink documents. Note that custody documents themselves should not arrive by mail — they should be deposited through the dashboard or ingestion API so they receive cryptographic processing on arrival. Sponsors implementing document workflows should review the sponsor custody onboarding process.
Hours
Monday – Friday · 9:00 – 17:00 ET
(excludes US federal holidays)